Refund & Cancellation Policy
We stand behind our service with a fair and transparent refund policy
Last updated: January 2025
Our Commitment
At Simple Biodata Maker, customer satisfaction is our priority. We offer both free and premium services, and we want to ensure you are completely satisfied with your experience. This policy outlines when refunds are available and how to request them.
Understanding Our Services
Free Services
- • Basic biodata templates
- • Standard download formats
- • Basic customization options
- • Limited template designs
Refund Policy: Not applicable as these services are provided free of charge.
Premium Services
- • Premium template designs
- • High-resolution downloads
- • Advanced customization
- • Priority customer support
Refund Policy: Subject to the conditions outlined below.
Refund Eligibility
Eligible for Refund
- • Technical issues preventing download within 24 hours
- • Payment charged but no access to premium features
- • Duplicate charges for the same service
- • Quality issues with premium templates
Not Eligible for Refund
- • Successfully downloaded biodata files
- • Change of mind after completing biodata
- • User error in providing incorrect information
- • Requests made after 2 days of purchase
How to Request a Refund
Contact Our Support Team
Send an email to support@vaayulabs.xyz with the subject line (Refund Request)
Include your order details, payment information, and reason for the refund request.
Provide Required Information
- • Transaction ID or payment reference
- • Date and amount of purchase
- • Email address used for the account
- • Detailed description of the issue
Review and Processing
Our team will review your request within 48 hours and either approve the refund or provide additional assistance to resolve your issue.
Processing Times
Total refund time may vary depending on your bank or payment method. We'll keep you updated throughout the process.
Special Conditions
Partial Refunds
In cases where you've successfully downloaded some premium content but experienced issues with other parts of your order, we may offer partial refunds based on the unused portion of your purchase.
Alternative Solutions
Before processing a refund, we'll try to resolve your issue through:
- Technical support and troubleshooting
- Re-sending download links
- Providing alternative template options
- Account credits for future purchases
Refund Method
Refunds will be processed using the same payment method used for the original purchase. We cannot process refunds to different accounts or payment methods for security reasons.
Cancellation Policy
Since our service provides instant digital downloads, cancellations must be requested before downloading your biodata files. Once you've successfully downloaded your premium content, the transaction is considered complete.
Important: If you need to cancel your order, please contact us immediately at support@vaayulabs.xyz before accessing or downloading any premium content.
Dispute Resolution
We're committed to resolving any concerns you may have. If you're not satisfied with our refund decision, you can:
- Request a review by our senior customer service team
- Provide additional documentation to support your case
- Escalate the matter through our formal complaint process
We aim to resolve all disputes fairly and promptly, keeping customer satisfaction as our top priority.
Need Help with Refunds?
Our customer support team is here to help you with any refund-related questions or concerns.
Contact Information
Email: support@vaayulabs.xyz
Subject: Refund Request
Response Time: Within 48 hours
Before You Contact Us
- • Check your email for download links
- • Try clearing your browser cache
- • Review our FAQ section
- • Gather your order information
We process all refund requests fairly and in accordance with this policy. Thank you for choosing Simple Biodata Maker.