Refund & Cancellation Policy

Clear and transparent policy for our digital products

Last updated: November 2025

Important: Digital Product Policy

Simple Biodata Maker provides instant digital products that are automatically generated and delivered immediately upon payment. Due to the nature of digital goods, all sales are final once the biodata is generated or accessed.

Refunds are available only in very limited cases involving verified technical failures on our end or duplicate payments. Please read this policy carefully before making a purchase.

Nature of Digital Products

All purchases on Simple Biodata Maker are for digital goods that are:

  • • Instantly generated upon form submission
  • • Immediately downloadable or emailed to you
  • • Automatically delivered without manual intervention
  • • Non-returnable once accessed or delivered

Note: Digital products cannot be "returned" in the traditional sense. Once generated and delivered, the transaction is complete and refunds are strictly limited to the cases outlined below.

Understanding Our Services

Free Services

  • • Basic biodata templates
  • • Standard PDF downloads
  • • Basic customization options
  • • Standard template designs

Refund Policy: Not applicable (free service)

Premium Services

  • • Premium template designs
  • • Instant high-quality downloads
  • • Advanced customization
  • • Priority email support for technical issues

Refund Policy: Limited to specific cases only (see below)

Day Pass (₹299)

  • • 10 downloads in 24 hours
  • • Access all premium templates
  • • Time-limited validity
  • • Auto-expires after 24h

Refund Policy: No refunds once activated (see Day Pass section)

Bulk Credits (3 for 2x price)

  • • 3 downloads valid ONLY for the specific template purchased
  • • Valid for 30 days
  • • Re-download after edits
  • • Unused credits expire

Refund Policy: No refunds on unused credits (see Credits section)

Refund Eligibility

Eligible for Refund

  • • Verified technical failure preventing file generation
  • • Duplicate payment for the same order
  • • System unable to deliver file after manual regeneration
  • • Wrong product delivered due to system error (within 24 hours)

Not Eligible for Refund

  • • Biodata already generated or downloaded
  • • Low quality/blurry photo uploaded by user
  • • Incorrect information entered by user
  • • Change of mind after purchase
  • • Device/browser issues on user side
  • • Template selection error by user
  • • Request made after 24 hours without technical proof

Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

1. Low-Quality or Blurry Photo Upload

If your uploaded image is too small, blurry, pixelated, under 300KB, or heavily compressed, this directly affects output quality. We do not provide free edits or regeneration for user-uploaded content issues. Please preview carefully before downloading.

2. Product Already Generated or Downloaded

Once the biodata is generated or emailed to you, the order is complete and final. Digital products cannot be returned.

3. User Entered Incorrect Information

Errors in names, addresses, spelling, dates, or contact details entered by you do not qualify for refunds. We do not provide free edits. You must log in, update your details, and re-download the file (requires active credits/pass).

4. Change of Mind / Mistaken Purchase

Refunds are not given if you no longer need the biodata, selected the wrong template, or decided not to proceed after ordering.

5. Device or Browser Issues on User Side

Technical issues like poor device performance, PDF viewer problems, low RAM/storage, browser rendering issues, or slow internet are not grounds for refund. We provide technical support to help resolve such issues.

6. Design Change Requests After Delivery

We do not offer free edits. Any design or content changes require a new download via our platform using your active credits or Day Pass.

7. Delays Caused by User

For manual preparation services, if you delay sending required information or fail to respond in time, refunds are not applicable.

How to Request a Refund (Valid Cases Only)

Important: Refund requests are only considered for duplicate payments or verified technical failures on our end. Requests must be made within 24 hours of purchase with supporting evidence.

1

Contact Our Support Team

Email: support@simplebiodatamaker.in

Subject line: "Refund Request - [Order ID]"

2

Provide Required Information

  • • Order ID / Transaction ID
  • • Date and amount of purchase
  • • Email address used for purchase
  • • Screenshot of error (for technical issues)
  • • Proof of duplicate payment (if applicable)
  • • Detailed description of the issue
3

Review and Processing

Our team will investigate your claim within 3-5 business days. We may request additional information to verify the technical failure.

Before approving a refund, we will attempt to resolve the issue through technical support, regeneration, or alternative solutions.

Refund Processing Timeline

3-5 Days
Review & Verification
2-3 Days
Refund Initiation
5-10 Days
Bank Processing

Note: Refunds are processed to the original payment method only. Total processing time may be 5-10 business days depending on your bank. We cannot transfer refunds to different accounts or payment methods for security reasons.

Our Quality Commitment

We are committed to delivering high-quality biodatas. If you face any issues, we offer:

Download Assistance

Full support if you are unable to download the PDF after payment

Credit Validity

Credits act as a 30-day pass allowing you to edit and re-download same template for 3 times

Technical Support

Help with downloading, opening PDFs, or troubleshooting viewing issues

Alternative Solutions

Re-sending download links or providing email delivery options

These support options ensure a great experience without needing refunds in most cases.

Credits & Day Pass Refund Policy

Day Pass (₹299 - 10 downloads in 24 hours)

Time-limited access to all premium templates with multiple downloads

❌ No Refunds Once Activated

  • • Day Pass is activated immediately upon successful payment
  • • 24-hour countdown starts from activation time
  • • No refunds for unused downloads within validity period
  • • No refunds if you change your mind after activation
  • • No extensions or credits after expiry (24 hours strict)

🚫 Non-Refundable Situations

  • • Pass expired before using all 10 downloads
  • • Internet connectivity issues during validity
  • • Forgot to download within 24 hours
  • • Used only 3-4 downloads and didn't need more
  • • Device issues preventing download within validity
  • • Change of mind after activation

✅ Eligible for Refund (Rare Cases)

  • • Duplicate payment - Same pass purchased twice by mistake
  • • Technical failure - Pass not activated after payment verification
  • • System error - Credits not added to account after payment
  • • Server downtime - Website unavailable for 12+ hours during validity

⚠️ Technical failures must be reported within 2 hours with proof (screenshots, order ID)

💡 Pro Tip

Buy Day Pass only when you're ready to create multiple biodatas immediately. Have all your photos, information, and time available within the next 24 hours.

Bulk Credits (3 downloads for 2x price)

Pre-purchase downloads valid ONLY for the specific template purchased. Credits cannot be used for other templates.

❌ No Refunds on Unused Credits

  • • Credits are strictly tied to the specific template ID ordered. They cannot be used for any other template.
  • • Valid for 30 days from purchase date
  • • No refunds for unused credits before expiry
  • • No refunds if you used 1-2 credits and don't need remaining
  • • No extensions after 30-day validity period
  • • Credits cannot be transferred to different template

🚫 Non-Refundable Situations

  • • Purchased 3 credits but only used 1 or 2
  • • Credits expired after 30 days (unused or partially used)
  • • Changed mind and want different template
  • • Forgot to use remaining credits before expiry
  • • Used 1 credit, satisfied with output, no longer need others

✅ Eligible for Refund (Rare Cases)

  • • Duplicate payment - Same bulk credits purchased twice
  • • Wrong template - Credits added to wrong template (within 1 hour)
  • • System error - Payment deducted but credits not added
  • • Technical failure - All 3 download attempts failed due to server error

⚠️ Must be reported within 24 hours with proof (transaction ID, screenshots)

💡 When to Buy Bulk Credits

Buy bulk credits if you expect to:

  • • Edit information and re-download (spelling corrections, photo changes)
  • • Download copies for family members to review
  • • Print multiple versions for distribution
  • • Make changes after initial download

⚠️ Important: Credits & Pass Policy

  • • Credits are Template-Locked - Credits purchased for Template A cannot be used for Template B.
  • • Day Pass & Credits are time-sensitive products - Cannot be refunded once activated/purchased
  • • Check validity before buying - Ensure you can use them within the timeframe
  • • No partial refunds - Even if you use only 1 out of 10 day pass downloads
  • • No expiry extensions - 24 hours for Day Pass, 30 days for Credits (strict)
  • • Support available - We help with technical issues but cannot extend validity

By purchasing Credits or Day Pass, you acknowledge and accept that these are non-refundable time-limited digital products. Plan your usage accordingly.

Cancellation Policy

Instant Downloads / Auto-Generated Biodatas

Cancellations are not possible once payment is complete, as the digital file is generated and delivered immediately upon payment confirmation.

The automated system processes your order within seconds, making it impossible to cancel after purchase completion.

Manual Preparation Orders

Cancellation is only possible before the designer starts working on your biodata.

Once work begins (usually within 1-2 hours of order), the order becomes non-refundable. If you need to cancel, contact us immediately after purchase.

Important: If you need to cancel your order, contact us immediately at support@simplebiodatamaker.in before the biodata is generated or work begins. Cancellations are handled on a case-by-case basis and are not guaranteed.

Frequently Asked Questions

Why is my PDF blurry or pixelated?+
Blur is caused by low-resolution photos uploaded. Please upload a clear image of at least 1MB or 600×600px for best results. You will need to upload a better photo and re-download the file.
Do you refund for blurry output?+
No, blur is caused by low-quality user-uploaded images, not our system. We recommend verifying the photo quality in the preview before purchasing.
I entered wrong information. Can I get a refund?+
No. You must correct the information in the editor and re-download the file. This counts as a new download and may require valid credits or a Day Pass.
I selected the wrong template by mistake. Can I cancel?+
Once the biodata is generated, it cannot be cancelled or refunded. However, if reported immediately (within minutes), we may assist on a case-by-case basis.
I paid twice. Will I get a refund?+
Yes, duplicate payments are fully refunded. Please contact us with proof of both transactions.
The file did not generate. What should I do?+
Contact us immediately at support@simplebiodatamaker.in. If it's a verified technical issue on our end, a full refund will be issued within 5-10 business days.
Can I change the design after delivery?+
No. Any changes, including minor typos or design switches, require you to update and re-download the file. We recommend our Bulk Credits or Day Pass for flexibility if you anticipate multiple iterations.
I cannot open the PDF on my phone. Can I get a refund?+
Device or software issues on the user side do not qualify for refunds. Please try opening the file on a computer or use Adobe PDF Reader. We're happy to help troubleshoot.
I bought Day Pass but only used 5 downloads. Can I get partial refund?+
No. Day Pass is a time-limited offer valid for 24 hours. Whether you use 1 download or all 10, there are no partial refunds. The pass expires after 24 hours regardless of usage.
My Day Pass expired before I could use all downloads. Can you extend it?+
No. Day Pass has a strict 24-hour validity from activation. We cannot extend or refund expired passes. Plan to use all downloads within 24 hours before purchasing.
I bought bulk credits (3 downloads) but only needed 1. Can I get refund for unused credits?+
No. Bulk credits are sold as a package deal (3 for price of 2). Unused credits remain valid for 30 days but cannot be refunded. We recommend using them for edits or sharing with family.
Can I transfer my unused bulk credits to a different template?+
No. Bulk credits are specific to the template you purchased them for. They cannot be transferred to other templates or converted to Day Pass.
My bulk credits expired. Can I get a refund for unused ones?+
No. Bulk credits have a 30-day validity period. Expired credits (used or unused) are not refundable. Check your credit balance and expiry date in your account.
What if I accidentally bought Day Pass instead of single download?+
Once activated, Day Pass cannot be refunded or cancelled. If you contact us within 5 minutes of purchase and haven't used any downloads yet, we may consider a case-by-case review.
I have active credits but the website is down. Will my credits be extended?+
If our website is down for more than 12 hours during your Day Pass validity or causes you to lose download attempts, contact us immediately. We'll review and may provide compensation on a case-by-case basis.

Dispute Resolution

We're committed to resolving any concerns you may have. If you're not satisfied with our initial response, you can:

  • •Request a review by our senior customer service team
  • •Provide additional documentation or evidence to support your case
  • •Escalate the matter through our formal complaint process

We aim to resolve all disputes fairly and in accordance with applicable consumer protection laws, keeping customer satisfaction as our priority while maintaining the integrity of our digital product policy.

Need Help or Support?

Our customer support team is here to help you with technical issues or any concerns.

Contact Information

Email: support@simplebiodatamaker.in

Subject Line: Include "Refund Request" or "Support"

Response Time: Within 24-48 hours

Before You Contact Us

  • • Check your email (including spam) for download links
  • • Try a different browser or device
  • • Review the FAQ section above
  • • Gather your order ID and transaction details

Digital Product Disclaimer: Due to the instant digital nature of our products, all sales are final once the biodata is generated. Refunds are only available for duplicate payments or verified technical failures on our end. Please upload high-resolution photos for best results.

Credits & Day Pass Policy: Day Pass (24-hour validity) and Bulk Credits (30-day validity) are time-limited, non-refundable products. No refunds for unused downloads or expired credits. Validity periods are strict and cannot be extended.

This policy complies with applicable consumer protection laws for digital products and instant delivery services. We process all requests fairly and transparently.